Refund Policy

Last Updated: 28 November 2025

The following refund, payment, and discount terms apply specifically to purchases made directly on shopifytemplates.com for ShopifyTemplates-owned themes and digital products. Products purchased from the shopifytemplates.com are not eligible for refunds or discounts under this policy. Because our themes are non-tangible, irrevocable digital products, all purchases are considered final unless stated otherwise below.

1. Refund Eligibility

All theme purchases from ShopifyTemplates are non-refundable.

2. Digital Product Nature

Our themes are delivered instantly as digital files.
Because digital items cannot be “returned,” we cannot offer refunds for:

• Downloaded or accessed products
• Incorrect purchases
• Change of mind
• Lack of technical skill
• Third-party conflicts (apps, scripts, custom code)
• Store incompatibility caused by modifications

3. Chargebacks

If a customer files a chargeback against ShopifyTemplates:

• The theme license is instantly terminated
• All copies of the theme—live, unpublished, or in development—must be deleted, If we see it online and using the Chargeback don’t approve
• If the chargeback is resolved in favor of ShopifyTemplates, we may charge a fee to recover chargeback-related costs

We strongly encourage contacting our support team before initiating any dispute.

4. Subscription Services

If ShopifyTemplates offers subscription services

• Subscription fees are non-refundable
• Subscriptions renew automatically unless canceled
• You must cancel at least 24 hours before the renewal time
• Cancellations must be done directly through your account or subscription portal

We are not responsible for late cancellation requests.

5. Contact Information

For customer service or legal inquiries, contact:

ShopifyTemplates
Email: hello@shopifytemplates.com
Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801

Note: This site is not affiliated with or endorsed by Shopify.